If you do not have an attorney, you can still file complaints on your own. The following agencies accept complaints about PACE:
- The California Department of Financial Protection and Innovation. Self-help guides are available in English and Spanish.
- The Contractors’ State License Board.
- The federal Consumer Financial Protection Bureau.
- The Contractors’ State License Board Solar Restitution Fund. Full explanation of the process is available here.
- Your local Department of Consumer and Business Affairs may also take complaints about PACE.
- Your local police department, if your complaint involves identity theft, forgery, intimidation, harassment, or other criminal activity..
When filing any complaint:
- Be as clear and specific as you can when describing what happened, and be truthful – the statements you make can be used as evidence.
- Send copies (not originals) of any documents that support your complaint. These might include: the home improvement contract, the assessment contract, business cards, photographs, emails, letters and text messages, etc.
- Make and keep a copy of anything you send.
- If you are mailing a complaint, send it with a tracking number if possible.